Full context, every time
Every interaction draws on the patient's full history with your clinic. No patient ever repeats themselves because a different shift picked up the phone.
Not here to replace your team. Here to give them their best work back.
Caddie's AI employees take on the admin busywork no one has time for, so your humans can do the work only humans should do: patient care.
A clear line
Where the AI ends and your team begins.
Physicians are protective of the patient relationship, and they should be. So the boundary is explicit, and you control it.
Your AI employees take on
- Answering inquiries at 2am, and in seconds at 2pm
- Follow-ups that would otherwise slip through the cracks
- Scheduling, reminders, confirmations, reschedules
- Inbox triage, social replies, review requests
- Content, SEO, and the marketing no one has time for
Your team keeps
- Every clinical conversation and consult
- Diagnosis, treatment advice, and medical judgment
- The patient relationship itself
- Any conversation the AI isn't certain about
- Final say over what the AI can and cannot do
Why it works
What an AI employee brings that a job posting can't.
Infinite memory
Your treatments, pricing, policies, and every past conversation, held in one brain that never forgets a detail or loses a sticky note.
Working 24/7
Nights, weekends, holidays. No sick days, no turnover, no retraining a new hire every six months.
Self-improving
Every conversation makes the team sharper. Corrections stick permanently, and what works propagates to every future interaction.
Customizable to your clinic
Personality, voice, tone, and behavior are yours to set. Your AI employees sound like your clinic, not like a bot.
Fully accountable
Every word of every conversation is recorded and reviewable. You can audit exactly what was said to any patient, any time.
Performance & uptime
Built for the industry where a wrong answer isn't an option.
Caddie's AI employees run on the latest frontier AI models, and the platform routes each task to the model best suited for it, so every job runs as accurately and efficiently as possible. They are trained specifically for healthcare, not adapted from out-of-the-box agents, and they operate inside hard rules: never medical advice, never a diagnosis, never information they shouldn't share.
And because they only speak from knowledge your clinic has approved, they don't make answers up. When they don't know, they say so, and bring in your staff.
99.99%Uptime, monitored around the clock
24/7Coverage without overtime or burnout
100%Of conversations logged and reviewable
Human in the loop
You are always in control of what the AI says and does.
Trust shouldn't rest on promises. It rests on mechanisms you can inspect. Here are the four that govern every Caddie AI employee.
You approve what they know
AI employees answer only from your clinic's approved knowledge base: the treatments, pricing, and policies you have signed off on. They don't improvise, which is how we keep them from making things up. If it's not in their knowledge, they don't say it.
They hand off instead of guessing
The moment a conversation turns clinical or falls outside what they know, they stop and route it to your staff with full context. A warm handoff, not a dead end, and never a made-up answer.
You see every conversation
Full transcripts of every call, chat, and message are logged and searchable. Spot-check daily or audit monthly. Nothing the AI says to a patient is invisible to you.
You set the escalation rules
Decide which topics always go to a human: pricing negotiations, complaints, specific treatments. Your rules are enforced on every conversation, on every channel.
In practice: your AI team runs the top of the funnel, answering, qualifying, booking, and following up. The moment a conversation needs clinical judgment, or a patient walks through your door, your humans take over with the full history in front of them. The AI sets the table. Your team owns the relationship.
See the guardrails for yourself.
Book a demo and we will show you the knowledge base, the transcripts, and the handoff, live.